Denominations Customer Support INVESTMENT INFORMATION GIFTING OPTIONS Purity and Certification Buying Process Online Order and Delivery Process Security of Personal Information

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BUYING COINS AND BULLION'S

1. How do I buy Bullion?

You can just go to one of our outlets, pay the required amount and buy the bullion. However if you wish to buy significant quantity of gold you may wish to watch the rate and book the gold since it can make a significant difference. In order to watch and book the gold you need to :

• Deposit 95% of the value with us by either DD, Cheque or RTGS / NEFT in advance.
• You can then call us on 9241131313 / 8123633193 to check the rate and fix the rate of your purchase at a suitable time. Your gold is bought at the particular price at time of confirming.
• After fixing the rate you need to make the balance payment and take the delivery.

2. What about payment through Cheque's and DD's?

We will deliver the materials only after clearance.

3. Where can I buy the Bullion ?

You can buy bullion from our factory outlet at Chowdesari Temple Street or from various Jewelers who stock the Bullion. The details of these jewelers can be got from this link . We recommend that you to call our partners to determine the price and also book the quantities with them. They will make the arrangement to have the Bullion picked from our office and ready for you at these stores.

DENOMINATIONS

4. What denominations are available for gold and silver ?

We have for your convenience to choose smaller weight to higher weight.:

• 24Kt (99.9%) Gold we have coins and bars for from 1g, 2g, 5g, and 10g.
• Bullion bars for 10g, 31.14g (1oz), 50g and 100g.
• 22Kt (91.6%) Gold we have coins weig1g, 2g, 4g and 8g.
• Silver coins weighing 5g, 10g, 20g, 50g and 100g.
• Silver Bars weighing 20g, 50, 100g, 250, 500, and 1kg.
• There is also raw Silver pieces weighing approximately 1Kg.

How do I choose the right denomination ?

Choose based on yoiur investment goal: smaller denominations offer more liquidity, while larger ones provide better value per gram.

5. What is today's price ?

You can refer to our online Price List. However the actual price may change without notice.

6. Do you give tips or advice on investing in Gold ?

We advice the clients to do there own research before investing. The web is a good source for statistics. Some of the sites such as bulliondesk.com, kitco.com do provide historical data and analysis. However our advice is that is a store of value and we recommend all investor to have some portion of in gold.

7. How can we cross check the purity of your Products?

We recommend that you cross check the purity at BIS recognized hall marking centers. We do not accept or recommend test done on karat meter since they are only indicative and not very accurate.

8. What about Credit Card Payment?

We accept Credit Card if the customer is willing to bear the charges.

9. Do You deliver the Gold Bars, Coins/Bullion ?

Yes in order to get a delivery of bullion, First you have to book the rate trough our bullion desk and give us the detailed address/Send a email to coins@bangalorerefinery.com. You will get a quote with the shipping charges along with our Bank Details for funds transfer. You need to transfer the funds with in the specified time and send us the transfer ID details. If funds are not available at the specified meet, we hold the right to deliver at the specified rate or return the funds. The material will be delivered/shipped in 2-3 working days after confirmation of payments.

10. Online Trading (Buying and selling ) will be introducing shortly

Please check our Online Trading Beta Site for your feedback and enquiry for registration.

11.What is the ideal allocation of precious metal in a portfolio ?

Financial experts recommend in the range of 10%.

12. Do you make customize coins ?

Yes we do.

13. where we can buy Bangalore refinery coins and bars ?

Market places likeCLick On Link.

14. Your can buy/ sell our products at certified outlets mentioned Below

certified outletsCLick On Link.

CUSTOMER SUPPORT

15. How can I contact customer support ?

Customer support can be reached via phone, email, or live chat on our website for quick assistance.

INVESTMENT INFORMATION

15.Why should i invest in gold or silver ?

Gold and silver act as a hedge against inflation, diversify your investment portfolio, and have historically maintained value during economic downturns.

17. What is the best form of gold/silver to invest in ?

Investment-grade bullion, such as bars and coins, is most popular. Coins offer more liquidity, while bars are often purchased in larger quantities for investment purposes.

18. How do I choose between gold and silver ?

Gold is typically seen as a stable, long - term investment, whereas silver offers more validity and potential for higher short-term gains due to its industrial demand.

GIFTING OPTIONS

19. Can I gift gold and silver ?

Yes, gold and silver make excellent gifts for weddings, anniversaries, and other special occasions. Customized coins and bars with personalized engravings are popular gifting options.

20. What are the popular gifting products ?

Gift coins, smaller bars, and customized medallions are favored.

20. Are there any special packaging options available for gifting ?

We offer premium packaging, such as tamper-proof boxes, velvet pouches, and gift wrapping(Charges extra as applicable).

PURITY AND CERTIFICATION

21. How is the purity of gold and silver determined ?

Purity is measured in karats for gold(24K being the purest) and in fineness for silver(999 or .999 fine silver is considered as pure).

21. What certifications do your product have ?

Certifications from trusted authority like NABL(National Accreditation Board for Testing and Calibration Laboratories), and other local certifying bodies ensure authencity and purity.

22. Why is certifiacte important ?

Certification gaurantees the purity and weight of the metal, ensuring you receive what you pay for and enhancing resale value.

BUYING PROCESS

23. How can I purchase gold and silver from your company ?

You can purchase directly from our website, visit our office, or contact our sales team for assistance.

24. What is the difference between online and in-store purchases ?

Online purchases offer convenience and often lower prices, while in-store purchases allow you to view the product before buying.

25. Are there any additional fees ?

Fees may include shipping, insurance, or a small premium over the spot price. Details are provided during the checkout process.

26. Can I mix different denominations in one purchase?

Absolutely, mixing denominations allows for a balanced portfolio, catering to both immediate liquidity needs and long-term holding.

27. Are there any hidden charges?

We provide clear breakdowns of costs, including shipping, taxes, and any applicable premiums. No hidden charges will be applied.

28. Is there a minimum order quantity?

No minimum purchase is required; you can buy as little as a 1-gram gold coin or bar.

ONLINE ORDER AND DELIVERY PROCESS

29. How will I receive my order?

Orders are shipped via secure, insured logistics partners and delivered to your doorstep with discreet and tamper-proof packaging.

30. Can I track my order?

Yes, once your order is dispatched, you will receive a tracking number via email or SMS, allowing you to track your shipment in real-time

31. How many days will it take to deliver my order?

Delivery timelines vary based on location, usually taking 3-7 business days within India. International deliveries may take longer, depending on customs clearance.

SECURITY OF PERSONAL INFORMATION

32. How do you protect my personal information?

We adhere to strict data privacy policies and use advanced encryption technology to secure your personal and payment details during transactions.

33. Will my information be shared with third parties?

Your information is kept confidential and is not shared with third parties, except as necessary for order fulfillment and compliance with legal requirements.